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Frequently Asked Questions 

At Heal Massage and Therapy, we’re committed to providing you with the best possible experience. We understand that you may have questions about our services, and we’re here to help! This FAQ section addresses some of the most frequently asked questions from our clients. If you have any other inquiries or need further assistance, please don’t hesitate to reach out to us. Your comfort and satisfaction are our top priorities!

  • What should I expect during my first massage?

    • You’ll fill out a health intake form, discuss your goals, and then enjoy a personalized massage tailored to your needs.

  • What should I wear during the massage?

    • You can wear whatever makes you comfortable. Many clients prefer to undress to their comfort level, and you’ll be draped for privacy.

  • How long does a typical massage session last?

    • Sessions typically last 60, 75, 90 minutes, or 2 hours, depending on what you choose.

  • What types of massage do you offer?

    • We offer various types, including Swedish, deep tissue, sports massage, and therapeutic options, along with additional services like sauna and red light therapy.

  • Do I need to book in advance?

    • Yes, we recommend booking in advance to ensure you get your preferred time and therapist.

  • What if I have specific health concerns?

    • Please inform us of any health issues or concerns before your session so we can tailor the massage appropriately.

  • Can I talk during the massage?

    • It’s completely up to you! Some clients prefer silence, while others enjoy conversation. Let your therapist know your preference.

  • Is gratuity expected?

    • Gratuity is appreciated but not required. A standard tip is typically 15-20% of the service cost.

  • What should I do if I feel uncomfortable?

    • Please let your therapist know immediately if you feel any discomfort, and they can adjust the pressure or technique.

  • How often should I get a massage?

    • This varies by individual, but many clients benefit from regular sessions every 2-4 weeks.

  • Are there any health conditions that prevent me from getting a massage?

    • Certain conditions (e.g., recent surgeries, infections, severe skin conditions) may require a doctor's approval. Always consult with us if unsure.

  • What is your cancellation policy?

    • We typically require a 48-hour notice for cancellations to avoid a cancellation fee. Please check our policy for specifics.

  • Do you accept insurance?

    • We currently accept workers' compensation insurance. Some insurance plans may reimburse patients for massage therapy, so please check with your carrier for details.

  • What forms of payment do you accept?

    • We accept FSA/HSA cards and all major credit/debit cards. We do not accept checks or cash for payment of the session, but cash can be accepted for gratuity.

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